I have released an article, with CPD credit, on Root cause analysis for internal audit.
The article and a Q&A (to gain 1 CPD) can be found here.
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We invited James to look out our ways of working from a LEAN perspective, and help us focus on those key areas where we could make real improvement, both for us, as an audit team, and for our customers. James worked closely with one of our sub teams, getting to the root causes of our concerns, and then facilitated a workshop day for the whole partnership where we explored the issues and came up with agreed ways forward. James was energetic and engaging; he clearly knows what gets in the way of organisations being lean, and helped us develop an action plan that we know will deliver results.
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James worked in a very professional, timely and attentive way during his assignment with us. He was able to engage the members of the MENON board around the key issues and to help them reaching a consensus on some important points of discussion. His facilitation work made possible the emergence of tacit issues and ironed out some decisions in a very straight but at the same time respectful way.
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